Last updated: November 2026
Who Can Request Deletion
Any registered PocketWare user can request deletion of their personal account. A business owner can additionally request deletion of an entire business, including its stores, team access, and associated data, subject to the retention rules below.
How to Request Deletion
To request deletion, contact us using the registered email address on your PocketWare account.
- Email hello@pocketware.gr with the subject "Account Deletion Request". Include your registered email address and, if applicable, your business name.
- If you have in-app access, you can also open a support ticket from your Owner Dashboard under Support Tickets and reference "Account Deletion".
- We verify the request against the account on file. We may ask you to confirm from your registered email before proceeding.
- Once verified, we process the deletion and confirm by email when it is complete.
What Gets Deleted
When your personal account is deleted, we remove:
- Your name, email, phone number, and login credentials
- Device push-notification tokens and notification preferences
- Gamification data such as achievements, levels, and experience points
- Personal app settings such as theme, language, and font size
- Your membership and permissions in any business you belonged to
What We Retain
Some information cannot be deleted immediately, either because we are legally required to keep it or because it belongs to a business you were part of rather than to you personally:
- Invoices, receipts, and payment records required for Greek and EU tax and accounting law
- Operational records such as carts, receipts, and exchanges that belong to a business, even if you personally submitted them
- Audit log entries required for fraud prevention and security
- Aggregated or anonymized statistics that no longer identify you
These records are kept only for the period required by law and are not used for any other purpose.
Deleting an Entire Business
A business owner may request deletion of an entire business account instead of just their personal profile. This removes access for all team members and deactivates the business. Data subject to legal retention (see above) is kept for the required period even after the business account is deactivated.
Processing Time
Verified deletion requests are typically processed within 30 days. You will receive an email confirmation once the deletion is complete.
Contact
For account deletion requests, contact us at hello@pocketware.gr.
Your use of PocketWare is also governed by our Privacy Policy and Terms of Use.